Customer Service Representative

Cunningham Security Systems • Wiscasset, ME

50d • $20 - $22 • Onsite

About The Position

Now Hiring! Customer Service Representative Job Type: Full time / On-site Schedule: Monday - Friday: 8am-5pm Salary: $20 - $22 / hour. Location: Wiscasset, ME. Join Our Team at Cunningham Security! We’re a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing! We’re currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME. Why You’ll Love Working Here: Competitive hourly pay. Comprehensive benefits package: Medical, dental, and vision insurance. Short- and long-term disability. Paid time off. Retirement plan. Supportive team culture. Opportunities to grow and learn every day. What You’ll Do: As a Customer Service Representative, you’ll be the voice of our company—helping customers with alarm systems, general inquiries, and troubleshooting. Make a Real Impact This role is ideal for someone who thrives on helping others and wants to make a difference in people’s lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you!

Requirements

• High school diploma or equivalent.
• Previous customer service experience (call center experience is a plus)
• Strong communication skills and a positive, solution-oriented attitude.
• Excellent attention to detail and the ability to multitask.
• Comfortable using Microsoft Office and learning new software (CRM experience is a bonus)

Nice To Haves

• call center experience
• CRM experience

Responsibilities

• Handling a high volume of incoming calls for a customer base of over 12,000.
• Providing prompt and courteous responses to phone and email inquiries.
• Reviewing daily alarm activity reports.
• Assisting customers with basic alarm system troubleshooting.
• Following up to ensure customer satisfaction.

Benefits

• Competitive hourly pay.
• Comprehensive benefits package: Medical, dental, and vision insurance.
• Short- and long-term disability.
• Paid time off.
• Retirement plan.
• Supportive team culture.
• Opportunities to grow and learn every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED