Customer Service Representative

Reimer Home Services • Buffalo, NY

6d • $19 - $23 • Onsite

About The Position

For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter. We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.

Requirements

• High school diploma or GED
• Strong communication skills—both verbal and written
• Ability to identify customer needs and provide solutions
• Reliable attendance and a team-first attitude

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Handle inbound and outbound customer calls with professionalism and care
• Gather customer information, assess needs, and offer tailored solutions
• Promote our services with confidence and enthusiasm
• Support field technicians with scheduling and coordination
• Perform administrative tasks to keep operations running smoothly

Benefits

• Competitive pay based on experience
• Medical, Prescription, Dental & Vision coverage
• Disability & Term Life Insurance
• Matching 401(k) benefits
• Paid Holidays & Paid Time Off (PTO)
• Ongoing training, development, and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED