Customer Service Representative - 1st Shift- 7am to 5:30pm - Tues - Fri

Warehouse•Allentown, PA

1d•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role is crucial in maintaining customer satisfaction and operational efficiency. The company values a customer-first approach, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and employee safety. Employees are expected to be flexible, reliable, and maintain a positive attitude, demonstrating a willingness to learn and take initiative. High quality of work, adherence to instructions, professional communication, and appropriate appearance are also key expectations.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.
Must be present and punctual, arriving prepared for work.
Must complete work in a timely, accurate, and consistent manner.
Must plan and schedule time off in advance with supervisor or manager.
Must avoid unscheduled days off which will result in attendance points.
Must maintain a positive attitude and live by company stated values.
Must approach new tasks with an interest to learn.
Must have the ability to learn techniques as job task requirements change.
Must seek out additional work when job tasks are completed.
Must go above and beyond required tasks.
Must participate in pre-shift meetings and department meetings.
Must maintain high standards despite pressing deadlines.
Must produce accurate, thorough, and professional work.
Must understand the importance of "Only Handle It Once – OHIO", by completing work correctly the first time.
Must follow all written and verbal instructions provided by management, project leader, etc.
Must share all information in a professional and factual manner ensuring the best decisions are made for the company.
Must report all issues to your manager/supervisor.
Must maintain an appropriate appearance and dress in accordance with established dress code guidelines.

Nice To Haves

Ability to learn WMS.
Ability to learn Transportation Management System.

Responsibilities

Ensure timely, accurate, and customized invoicing for all customers.
Monitor and record external invoice errors.
Suggest improvements for invoicing accuracy and efficiency.
Update invoices with price changes based on contracts or addendums.
Process daily invoicing accurately for Value Add and Transportation.
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by set deadlines.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.