Customer Service Representative - 1st Shift- 7am to 5:30pm - Tues - Fri

ALLEN DISTRIBUTION•Upper Macungie Township, PA

1d•Onsite

About The Position

The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a customer-first approach, respect, high business ethics, corporate citizenship, professional relationships, a continuous improvement culture, and employee safety. Employees are expected to perform in a manner that ensures long-term success, demonstrating flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, ability to follow directions, professional communication, and appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to understand the functionality of Warehouse Management System and Transportation Management System.
Flexibility to work the hours needed to support business goals, including overtime, weekends, and holidays.
Ability to remain open-minded, perform a wide variety of job tasks, and transition effectively between tasks (multi-task).
Reliability: always present and punctual, arrives prepared for work, completes work in a timely, accurate, and consistent manner.
Ability to plan and schedule time off in advance with supervisor or manager.
Avoid unscheduled days off which will result in attendance points.
Maintain a "Whatever it Takes" attitude.
Live by company stated values and inspire others.
Approach new tasks with an interest to learn.
Ability to learn techniques as job task requirements change.
Seek out additional work when job tasks are completed.
Go above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Maintain high standards despite pressing deadlines.
Produce accurate, thorough, and professional work.
Understand the importance of "Only Handle It Once – OHIO", by completing work correctly the first time.
Follow all written and verbal instructions provided by management, project leader, etc.
Share all information in a professional and factual manner ensuring the best decisions are made for the company.
Report all issues to your manager/supervisor.
Maintain an appropriate appearance and dress in accordance with established dress code guidelines.

Nice To Haves

Ability to learn WMS (Warehouse Management System).
Ability to understand the functionality of Warehouse Management System and Transportation Management System.

Responsibilities

Ensure timely, accurate, and customized invoicing for all customers.
Complete month-end invoicing within 5 business days of EOM or as directed by the customer.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest improvements for invoicing accuracy and efficiency.
Ensure invoices are accurately updated with price changes based on contracts or addendums.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by the set deadline.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors, answering the phone by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.