Customer Service Representative - Houston

Hoist & Crane Service Group Inc

10d•Onsite

About The Position

The Customer Service Representative is an office-based position that supports branch operations and Account Managers by reviewing inspection reports, identifying repair opportunities, generating repair proposals and processing Field Work Authorizations (FWAs). The Estimator will act as an operational support function with the objective of increasing proposal volume.

Requirements

Minimum 1 year of experience in the Overhead Crane Industry
High school diploma or equivalent
Computer proficiency (Microsoft Office, accounting systems, document management)
Strong written and verbal communication skills
Exceptional customer service skills
Ability to multitask and manage competing priorities
Strong organizational and problem-solving skills
Creative and adaptable approach to solutions
Pass drug, alcohol, background, and motor vehicle check.

Nice To Haves

NetSuite experience
Associate degree in business, accounting or related field

Responsibilities

Generate accurate and detailed repair proposals based on inspection findings and technician notes.
Process all Field Work Authorization (FWA) requests submitted by technicians and convert them into proposals.
Communicate proposals and repair recommendations to Account Managers via email, phone or virtual meetings.
Follow established procedures for proposal writing and supporting documentation.
Track and follow up on outstanding proposals to ensure customer understanding and timely decisions.
Collaborate with branch operations, technicians and management to ensure proposal accuracy and consistency.
Maintain organized records of proposals, FWAs and customer communications in company systems.
Support sales and operations teams with information on active opportunities and customer requests.
Increase proposal volume in the branch.
Deliver professional, customer-focused communication at all times.