Customer Service Representative

MJH Life Sciences•Dallas, TX

19d•Hybrid

About The Position

At MJH Life Sciences, we are committed to fostering success for both our company and our employees. We seek individuals with high standards and a drive to contribute to a winning team, offering ample opportunities for career and company growth. Our associates, diverse in background, are united by a determination to succeed. We highly value Service Focus, Passion for Winning, Innovation, Respect, Integrity, and Teamwork, and prioritize hiring individuals who embody these attributes. Mesmerize, a segment of MJH Life Sciences and a leader in out-of-home and point-of-care advertising, is looking for a Customer Service Representative to support and expand our network of physician offices and healthcare locations. In this role, you will be the primary point of contact for office staff, managing inbound inquiries and conducting outbound calls to facilitate program adoption, maintain accounts, and ensure network health. The position demands strong communication skills, a high volume of outbound calls, and the ability to manage multiple priorities accurately and professionally.

Requirements

Minimum of 2 years of outbound B2B calling experience, ideally in a high-volume, metrics-driven environment.
Strong verbal and written communication skills with the ability to engage professional office staff effectively across phone and email.
Active listener with excellent attention to detail and the ability to manage multiple concurrent tasks without losing accuracy.
Proficiency in Microsoft Office; Salesforce experience preferred.
Familiarity with AI-powered productivity tools (such as Claude, ChatGPT, or Copilot) and a willingness to use them as part of your daily workflow to improve efficiency and follow-through.
Self-motivated, energetic, and collaborative — you take ownership of your work and contribute openly to the team.

Nice To Haves

Avaya phone system experience a plus.
Bachelor's degree preferred.

Responsibilities

Conduct a minimum of 70 outbound calls per day to physician offices and healthcare locations, following communication guidelines and maintaining fluency in all Mesmerize products and programs before initiating outreach.
Receive inbound calls and respond to questions from medical offices with accuracy, professionalism, and a solutions-first mindset.
Identify customer needs, clarify account information, and update records to ensure data accuracy across all interactions.
Use AI tools to support call preparation, account research, follow-up drafting, and daily task organization, improving throughput without sacrificing quality or accuracy.
Build sustainable relationships with office contacts by going the extra mile on responsiveness, follow-through, and issue resolution.
Follow up on material deliveries and program installations to confirm completion and flag issues proactively.
Maintain accurate activity records in Salesforce, logging all calls, contacts, and account updates in real time.
Meet daily, weekly, and monthly performance metrics consistently, bringing a coachable mindset and openness to feedback.