Customer Service Rep(02826) - 1036 W Reynolds

Domino's Franchise • Pontiac, IL

16h

About The Position

The Customer Service Representative provides customer service at the Pontiac location. The role includes answering incoming calls and accurately taking orders, preparing pizzas to company standards, processing cash and card transactions, and maintaining a clean and organized work environment. The representative works with teammates to support smooth operations, handles changing priorities and multiple tasks, and follows company policies and procedures.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, positive attitude.
• Basic math skills for handling cash transactions.
• Ability to multitask effectively in a fast-paced environment.
• Basic computer skills for order processing.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Strong problem-solving skills to address customer concerns.
• Team-player mentality and willingness to assist coworkers.
• Attention to detail in food preparation and order accuracy.
• Ability to follow directions and adhere to food safety standards.

Nice To Haves

• High school diploma or equivalent preferred, but not required.

Responsibilities

• Answer incoming phone calls and accurately take customer orders.
• Prepare and make pizzas according to company standards.
• Process cash and card transactions efficiently.
• Provide outstanding customer service experiences.
• Maintain a clean and organized work environment and assist with cleaning tasks as needed.
• Lift and move items weighing up to 25 lbs.
• Collaborate with team members to ensure smooth operations.
• Adapt to changing priorities and handle multiple tasks simultaneously.
• Follow company policies and procedures consistently.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed