Customer Service Rep(05527) - 588 A Bailey Rd

Domino's Franchise • Lumberton, NC

1d

About The Position

Domino’s Customer Service Representatives contribute to the company’s Heightened Time Awareness standards by helping answer every phone within two rings, getting orders into the oven in less than three minutes, and helping delivery orders leave within fifteen minutes. Team members receive online courses and hands-on training in Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system. The training supports customer service and pizza-making duties, and a dedicated training program is available for those interested in becoming managers.

The role is the first point of contact for phone-in and carryout customers. Representatives are expected to communicate in a friendly, professional manner and model Domino’s Perfect Image standards. Domino’s provides uniform shirts and hats; employees must wear qualifying black pants, shorts, skirts, or capris. Employment screening includes background checks and basic urinalysis drug testing.

Requirements

• Positive, friendly attitude.
• Exceptional customer service skills.
• Communicate with customers in a friendly and professional manner.
• Pass the stated pre-employment screening, including background checks and basic urinalysis drug testing.
• Wear black pants, shorts, skirts, or capris; denim, corduroy, stretch, yoga, and sweatpants material are not permitted.

Responsibilities

• Provide friendly, professional customer service to phone-in and carryout customers.
• Help meet Heightened Time Awareness standards by answering phones promptly and supporting fast order preparation and delivery dispatch.
• Learn and use Domino’s products, equipment, and Domino’s Pulse point-of-sale order system.
• Model Domino’s Perfect Image standards at all times.
• Participate in online courses and hands-on training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed