Customer Service Representative
About The Position
We are seeking a customer-focused and detail-oriented Customer Service Representative to work in a fast-paced call center environment. The role handles a high volume of inbound calls and occasional outbound follow-up calls, assisting customers with prior authorization requests, account inquiries, and other questions involving confidential information. The representative documents interactions, updates records across multiple systems, researches and resolves concerns, and meets quality, accuracy, and productivity expectations. Call volume is approximately 50–100 calls per day, depending on complexity. This is an entry-level, contract-to-hire position based fully onsite in Tempe, Arizona. The listed pay range is $21.00 per hour. The position is anticipated to close on October 22, 2026.
Requirements
- At least one year of recent high-volume call center experience within the last two to three years.
- Strong customer service and communication skills.
- Excellent attention to detail and data-entry accuracy.
- Ability to multitask and navigate multiple computer systems simultaneously.
- Typing speed of at least 30 words per minute.
- Stable work history with demonstrated job tenure.
- Comfort working in a fast-paced, performance-based call center environment.
- Successfully complete a typing test (one-space version) with a minimum score of 30 WPM.
- Successfully complete a call center telephone skills assessment with a minimum score of 75%.
Nice To Haves
- Customer service experience.
- Call center experience.
- Computer proficiency and system navigation.
- Data entry and documentation skills.
- Problem-solving and active listening skills.
- Ability to manage confidential information.
Responsibilities
- Handle high-volume inbound calls and occasional outbound follow-up calls.
- Assist customers with prior authorization requests, general inquiries, and account-related questions.
- Maintain confidentiality when handling sensitive customer information.
- Accurately document customer interactions and update records across multiple systems.
- Research and resolve customer concerns in a timely and professional manner.
- Meet quality, accuracy, and productivity expectations in a metrics-driven environment.
- Navigate multiple software applications simultaneously while providing customer service.
- Process approximately 50–100 calls per day, depending on call complexity.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
