Customer Service Representative

IDEX Corporation • Farmington, CT

13d • $69,200 - $103,800

About The Position

This role supports strong customer relationships by delivering responsive service, resolving issues quickly, and coordinating across internal teams to ensure a high-quality customer experience.

Requirements

• 5–7 years of customer service, order entry, or account support experience in a manufacturing environment.
• Experience reviewing contracts, resolving discrepancies, and supporting customer RFQs.
• Working knowledge of ERP, CRM, Microsoft Office, customer portals, and business data analysis.
• Familiarity with manufacturing operations, including inventory, shipping, vendor coordination, and customer specifications.
• Ability to partner with customers, engineers, management, and internal teams to support account growth and service improvements.

Nice To Haves

• Self-motivated, organized, and detail-oriented.
• Professional communicator who builds constructive cross-functional relationships.
• Adaptable, goal-oriented, and able to learn quickly in a changing environment.
• Bachelor’s degree preferred.

Responsibilities

• Serve as a primary contact for customers and the Sales team, ensuring timely and professional communication.
• Build and maintain customer relationships through regular outreach, issue resolution, and proactive support.
• Coordinate with Quality, Operations, Shipping, and other internal teams to resolve customer concerns quickly and accurately.
• Support inbound RFQs by providing catalog, contract, and price-list information.
• Review and resolve contract discrepancies, pricing questions, and customer documentation issues.
• Identify process improvements that strengthen customer service, response time, and account support.

Benefits

• Competitive package including base salary, bonus opportunity, 401(k) match, and equity.
• Health benefits
• 401(k) retirement savings program with company match
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level