Customer Service Representative

Schylling Inc.•North Andover, MA

19d•$20 - $21•Hybrid

About The Position

We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

Requirements

High School diploma.
Must be comfortable speaking with customers on the phone.
Excellent organizational and follow-up skills.
Ability to handle multiple tasks and work positively under pressure.
Professional verbal and written communication skills.
Must be a team player and be able to work with diverse personalities.
Must be able to sit for extended periods of time.

Nice To Haves

2 + years experience in Customer Service preferred.
NetSuite experience preferred.

Responsibilities

Provide courteous, professional service to customers, consumers, and sales representatives at all times.
Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
Answer general email correspondence via Case Management from the Orders Inbox and Customer Service/Info as assigned.
Review and verify all customer account information for accuracy while entering orders/credits.
Assist in establishing new customers and consumers in the computer system.
Maintain customer and consumer files electronically.
Report any product-related problems to the supervisor for appropriate resolution as they occur.
Provide support and training to new employees as needed.
Other duties and responsibilities as needed.