Customer Service Representative

Heartland Home Services•Grandville, MI

18d•Onsite

About The Position

Handle all client interactions in a professional and courteous manner. Provide accurate information and solutions to clients during each interaction. Accurately enter and confirm client information in our database. Educate clients about our products and services and recommend additional solutions based on their needs. Maintain a strong working knowledge of all Vredevoogd products and services. Meet established standards for compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.

Requirements

High school diploma or GED required
At least 1 year of customer service experience preferred
Strong data entry and computer skills in a fast-paced environment
Friendly phone voice and a positive attitude
Professional demeanor in all interactions with both internal and external clients
Self-starter who can work independently while meeting expectations
Team player who thrives in a collaborative environment
Must be available for weekend and closing shifts
Must be able to complete training at our Grandville location starting June 9

Responsibilities

Handle all client interactions in a professional and courteous manner
Provide accurate information and solutions to clients during each interaction
Accurately enter and confirm client information in our database
Educate clients about our products and services and recommend additional solutions based on their needs
Maintain a strong working knowledge of all Vredevoogd products and services
Meet established standards for compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance