Customer Service Rep(1448) - 716 E Broadway

Domino's Franchise•Louisville, KY

19h•Onsite

About The Position

Domino's Pizza is seeking an enthusiastic, customer-focused Customer Service Representative for its 716 E Broadway location in Louisville. This front-line team member helps ensure customers have a positive experience by taking orders, processing payments, preparing orders, and responding professionally to customer needs. The role also supports store cleanliness, inventory, marketing initiatives, and timely order fulfillment in collaboration with kitchen staff. Team members must adapt to a fast-paced environment and varying workloads while contributing to a supportive, team-oriented atmosphere. The position involves substantial standing and continuous hand use, along with walking, reaching, bending, and occasional lifting, carrying, pushing, climbing, crouching, or squatting. Work surfaces are typically 36 to 48 inches high. The role may involve handling deliveries weighing up to 50 pounds and adapting to varying in-store temperatures and conditions.

Requirements

High school diploma or equivalent.
Excellent interpersonal and communication skills.
Strong customer service orientation and a friendly, approachable demeanor.
Ability to work in a fast-paced, dynamic environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Basic math skills and ability to handle cash transactions accurately.
Proficiency in multitasking and prioritizing tasks effectively.
Physical ability to stand for extended periods, lift up to 25 pounds, and move around the store.
Attention to detail and commitment to maintaining high-quality standards.
Ability to work independently and as part of a team.
Willingness to learn and grow within the organization.
Resilience and ability to work under pressure during busy periods.
Basic computer skills for operating point-of-sale systems.
Ability to adapt to varying in-store temperatures and conditions.

Nice To Haves

Food handling certification (not required; training will be provided).

Responsibilities

Greet customers warmly and take accurate food orders in-store, over the phone, and through digital platforms.
Process payments and handle cash transactions accurately.
Prepare and package orders for pickup or delivery.
Maintain a clean and organized work environment.
Collaborate with kitchen staff to ensure timely order fulfillment.
Address customer inquiries, concerns, and special requests promptly and professionally.
Assist with inventory management and restocking supplies.
Support marketing initiatives and promote special offers to customers.
Adapt to peak hours and varying workloads with a positive attitude.
Contribute to a team-oriented atmosphere and support colleagues as needed.