Customer Service Rep (03845) - 909 1st St

Domino's Franchise • Bradenton, FL

2d • Onsite

About The Position

The Customer Service Representative serves customers in person and by phone while supporting food preparation and daily store operations. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, and maintaining food quality, hygiene, and safety. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop a career within Domino’s, including advancement from customer service to management and franchise ownership.

The job is performed in a store environment that may involve changing temperatures, food odors, cornmeal dust, cramped spaces, hot oven surfaces, sharp edges, and moving mechanical parts. The work involves standing for most tasks, continuous reaching and hand use, and occasional lifting and carrying supplies weighing up to 50 pounds. Other physical activities include walking short distances, pushing or pulling trays, bending, crouching, and infrequently using stairs or a ladder.

Requirements

• Ability to comprehend and provide correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances.
• Ability to lift and unload deliveries weighing up to 50 pounds, carry supplies, and push or pull trays.
• Ability to perform continuous reaching and hand-use tasks, along with bending and occasional crouching or squatting.
• Ability to infrequently navigate stairs or climb a ladder.
• Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks, depth perception, and distinguish hot from cold surfaces.

Responsibilities

• Provide friendly, positive customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare pizzas and other products; control food portions.
• Follow hygiene and food-safety practices.
• Perform food preparation and general cleaning duties.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed