Customer Service
About The Position
Rocky Mountain ATV/MC is seeking new Team Members to join their Call Center Department as a CSR. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, offering the largest selection of riding gear and parts. The company is not just a distributor but also engages in gear testing, product development, manufacturing of off-road parts/components, and serves as a leading resource for instruction and demonstration in the motorsports industry. In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization, offering employees the opportunity to become Employee-Owners and work in a fast-paced, exciting industry. The company is looking for dynamic and dependable individuals who are passionate about powersports and want to work in a fun and rewarding environment.
Requirements
- Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
- Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
- Ability to clearly and effectively communicate and articulate thoughts and points.
- Functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
- Strong interpersonal, communication, and collaborative skills.
- Strong analytical, organizational, project management and time management skills.
- Possessing attention to detail and the ability to effectively multi-task in a deadline driven environment.
- Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
- Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
- Must be able to work scheduled hours.
- Be a collaborative team player who is willing to work with others and independently.
- Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.
Nice To Haves
- Bilingual Spanish/English is a plus.
Responsibilities
- Participates in using available sources to research required information.
- Provides support to customers with product and service information.
- Coordinates and processes customers' orders.
- Documents call information according to standard operating procedures.
- Resolves or reports any issues.
- Maintains and complies with PCI DSS requirements.
- Identifies and escalates priority issues and routes calls to appropriate resource.
- Provides services and objectives to ensure Rocky Mountain's quality of services.
- Performs other duties as necessary and required.
- Works collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive compensation with regular bonuses
- Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
- Delicious onsite cafeterias with discounted meals
- Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
- 401K with company match
- PTO and holiday pay
- Wellness programs and discounted local gym membership
- Powersport and wellness race/participation reimbursements
- Generous employee discount on thousands of products
- Career advancement, professional development, and opportunities to grow
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
