Customer Service Representative

Hanes Companies•Edison, NJ

3d•Onsite

About The Position

The Customer Service Representative role focuses on supporting sales representatives, processing orders, coordinating logistics, and handling consumer inquiries. This position is crucial for maintaining efficient operations and ensuring customer satisfaction.

Requirements

High school diploma or equivalent
Proficiency in Microsoft Word and Excel
Strong organizational and time-management skills
Clear verbal communication skills
Ability to work in a fast-paced office environment

Nice To Haves

Associate’s or Bachelor’s degree
Prior experience in customer service, retail support, logistics, or administrative roles
Familiarity with order management systems or routing processes

Responsibilities

Distribute daily order reports to assigned sales representatives.
Serve as a communication point for retailers regarding order status, product availability, and documentation needs.
Maintain accurate and timely updates to internal teams.
Collect, organize, and file all order-related paperwork.
Verify order accuracy and availability prior to routing.
Maintain digital and physical documentation systems in accordance with internal standards.
Calculate truck space requirements for outgoing orders.
Prepare routing requests and communicate with logistics partners.
Track shipment timelines and escalate issues as needed.
Work with shipping department to ensure all orders are shipping on time and in full.
Answer inbound consumer calls regarding product information.
Provide clear, accurate responses and escalate issues appropriately.
Maintain professionalism and brand-aligned communication.