Customer Service Representative

CULLIGAN OF SAN ANTONIO•San Antonio, TX

18d•$18 - $19•Onsite

About The Position

The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees. Note: We are always looking to connect with talented and passionate Customer Service Representative professionals to join our growing team. While this posting does not represent an immediate opening, it serves as an ongoing opportunity to build a pipeline of qualified candidates for future roles. If you have experience, a commitment to excellence, and a desire to make an impact, we encourage you to apply. Your application will be reviewed and considered as relevant positions become available.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Microsoft Office Suite; Outlook, HRIS (Human Resource integrated system), CSD (customer service database), GPS Program, Outreach Communication systems
Multitasking Capabilities
Planning and organizing
Attention to detail
Able to work in as a team with and outside department
Possesses or practices the following core values: Ethical Practices, team player, professional, knowledgeable or willingness to learn, and dedicated.
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to

Nice To Haves

Willing to learn and/or train with or from others

Responsibilities

Answer incoming calls promptly from our customers or employees
Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
Take payments and maintain customer records by updating account information
Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
Input customers information accurately and fully into the Customer Service Database
Filing paperwork- if needed
Conduct credit checks as needed
Input payroll information into excel- as needed or advised by management
Attend department and company meetings as required
Willing to learn and/or train with or from others
Performs other related duties as assigned by management.