Office - Customer Service Representative US

Copart • Detroit, MI

1d • $20 - $23

About The Position

The Remote Customer Service Representative (CSR) provides exceptional service to Copart’s internal and external customers. The CSR uses knowledge of Copart practices to understand customer needs, provide solutions, and support a distinctive customer experience. The primary function is to obtain the release of vehicles located at body shops and other locations, including residences. The role also performs other office support functions as needed and may expand to include chat and email customer support. The CSR is often customers’ first interaction with Copart and represents the company through professional, solution-focused service.

Requirements

• High school diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal communication skills.
• Proficiency with office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency, including MS Suite.
• Typing speed of 45 WPM.
• Professional appearance.
• Ability to multitask in a fast-paced environment.
• Occasional overtime as needed.

Nice To Haves

• One year of office support experience in a customer service role is preferred.
• Bilingual skills are a plus.

Responsibilities

• Answer and place calls professionally.
• Obtain the release of vehicles located at body shops and other locations, including residences.
• Understand customer needs and provide solutions and support using company resources.
• Focus on call resolution and make follow-up calls as needed.
• Meet call-quality expectations for knowledge, professionalism, and follow-up-call timing.
• Perform other office support functions and duties as assigned.
• Potentially provide chat and email customer support.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED