Customer Service Representative-Clinical (Remote- $15/hr)

American Specialty Health Incorporated

56d•Remote

About The Position

American Specialty Health Incorporated is seeking a Customer Service Representative for its Customer Service-Clinical department. The role primarily involves answering incoming calls from providers, members, and health plans, helping them with topics ranging from benefit information to problem resolution. The representative uses ASH proprietary systems to identify callers, record information, provide responses, and route issues requiring further research. This is a work-from-home position with remote training. Employees must work from a designated home workspace using company-provided technology and maintain a reliable internet connection of at least 50 Mbps download and 10 Mbps upload; 100 Mbps download and 20 Mbps upload is recommended for higher-quality video meetings. The position is primarily sedentary and is performed in a work-from-home environment.

Requirements

High school diploma or GED certificate.
At least 6 months of experience performing customer service duties.
Basic computer skills.
Strong verbal communication skills.
Ability to use and navigate multiple systems during a single interaction.
Ability to interact positively and respectfully and maintain cooperative working relationships.
Ability to provide excellent customer service to internal and external customers.
Excellent listening and interpersonal communication skills.
Ability to organize, prioritize, multitask, and manage time effectively.
Accuracy and productivity in a changing environment with constant interruptions.
Ability to analyze information, problems, issues, situations, and procedures and develop effective solutions.
Ability to maintain strict confidentiality.
Ability to work from home in a designated workspace with company-provided technology.
Reliable internet connection with a minimum speed of 50 Mbps download and 10 Mbps upload.
Ability to see, speak, and hear personnel and/or objects; communicate verbally and in writing; use a telephone, computer keyboard, and mouse; travel within and around the WFH environment; and lift up to 10 lbs.

Nice To Haves

Inbound call center experience preferred.

Responsibilities

Receive and respond to incoming telephone calls, and make outgoing calls as needed.
Answer calls professionally, accurately, courteously, and within required timeframes.
Determine the nature of each call and record information in ASH proprietary systems.
Look up caller information in ASH systems and provide relevant information.
Forward logs requiring additional research to the appropriate department.
Use appropriate resources, including online resources, to provide timely responses.
Manage time to meet call-answering expectations and complete appropriate follow-up promptly.
Meet or exceed the minimum key job accountabilities for the Customer Service Representative position.
Maintain a safe, secure, and healthy work environment by following legal and compliance requirements.
Complete all ASH and CSS training on time.
Attend weekly staff and other meetings to discuss issues and foster teamwork.
Respond to requests from internal and external customers or clients as required.
Perform other duties as assigned.
Comply with all policies and standards.