Customer Service Representative

Pool Centurion Group • West Palm Beach, FL

1d • Onsite

About The Position

As a Customer Service Representative (CSR), you will be responsible for delivering exceptional service to both internal and external customers while managing daily branch operations. You will help customers understand Pool Centurion’s services, respond to inquiries via multiple channels, and address concerns with care, empathy, and professionalism. The ideal CSR is organized, reliable, results-driven, and possesses excellent written and verbal communication skills. This role requires strong collaboration within a diverse team, promoting customer engagement, and supporting the company’s growth.

Requirements

• High School Diploma/GED
• 2 years minimum experience in a client/customer-facing position
• Excellent written and verbal communication skills
• Demonstrated organizational skills including attention to detail and multi-tasking skills
• Understand inbound omnichannel consumer touchpoints (phone/text/email/chat)
• Highly skilled in Microsoft Office

Nice To Haves

• Bi-lingual – Spanish / English preferred but not required

Responsibilities

• Answer inbound customer calls
• Always maintain a courteous and calm manner to de-escalate stressful situations
• Look up and review customer account details (notes/tasks/actions)
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Document information in the management system to create, update, or adjust customer accounts
• Suggest additional services around repair and renovation to maintenance clients
• Process estimates/quotes and follow up with customers/prospects
• Work collaboratively with the Branch Manager and field teams to communicate issues and drive to resolution
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Additional duties may be assigned as needed to support branch operations and maintain exceptional customer service standards.

Benefits

• Drug-free workplace environment
• Reasonable accommodation upon request (ADA)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED