Customer Service Representative – Remote

Direct Meds LLC

3d•$20 - $22•Remote

About The Position

Direct Meds is seeking a full-time Customer Service Representative to support our growing telehealth and partner clinic network. This role is ideal for someone who enjoys helping others, solving problems, and delivering an exceptional customer experience in a fast-paced, remote environment. As a Customer Service Representative, you'll be the first point of contact for patients, helping them navigate their care journey while ensuring every interaction is professional, compassionate, and efficient.

Requirements

Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Comfortable working in a fast-paced, remote environment.
Ability to multitask while maintaining a positive and professional demeanor.
Proficiency with computers and customer support platforms.
A reliable personal laptop or desktop computer.
A quality headset for calls.
High-speed internet connection.

Nice To Haves

Experience in healthcare, telehealth, or wellness industries.
Familiarity with EMR, CRM, or ticketing systems.
Experience supporting patients in a remote environment.
Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

Responsibilities

Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.
Assist patients with account questions, order updates, and navigate the treatment process.
Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.
Accurately document all customer interactions in internal systems.
Resolve issues with empathy while maintaining a high level of customer satisfaction.
Meet performance goals for response times, quality, and patient experience.