CPW Customer Service Representative (ADMINISTRATIVE ASSISTANT II) - Montrose, CO

State of Colorado•Montrose, CO

9d•Hybrid

About The Position

This position is responsible for handling customer service and administrative tasks for the Area 18 workgroup of Colorado Parks and Wildlife (CPW). The role involves providing diverse customer service primarily through phone calls and walk-in customers, as well as email. Key duties include selling wildlife licenses and state park products, maintaining customer records, and providing information using various resources. The position also handles mandatory wildlife checks, operates a cash register, and supports internal operations through administrative duties such as dispatching calls, managing office supplies, and data entry.

Requirements

Two (2) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position.
OR A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position equal to two (2) years.
State of Colorado residency is required at the time of application.
Background Check required.
Must maintain a safe driving record and a valid driver license if required to drive a State-owned vehicle.
Strong organizational and time management skills.
Excellent level of written and oral communication skills.
Strong multitasking skills.
Proficiency in Microsoft Word, Excel, and Google Suite.
Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.
Experience managing calls and/or responding to difficult customers with tact and diplomacy.
Experience working according to detailed policies, procedures, and deadlines.

Nice To Haves

Current or former State experience relevant to this position.
Current or former Colorado Parks & Wildlife work or volunteer experience.
Organizational management, time management, and multi tasking skills.
Excellent customer service skills, problem-solving abilities, critical thinking, and verbal/written communication.
Demonstrates initiative and self-motivation.
Keen attention to detail.
Punctual/Timely/Dependable.
Strong interpersonal skills.
Ability to work well independently as well as in/with a team.
Ability to teach others.
Office setting experience.
Experience handling money and cash registers.
High proficiency in interpreting and explaining rules/regulations.
Good working knowledge of computer-based technology.
Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).
Bilingual in English and Spanish.
Knowledge of or experience in hunting and fishing and related activities.
Knowledge of or experience in outdoor recreation.

Responsibilities

Provide high-quality customer service through the sale of licenses and passes.
Answer calls about wildlife issues and advise the public on conflict resolution and prevention.
Serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife-people conflicts.
Handle customer service and administrative tasks necessary for the function of the Area 18 workgroup.
Provide diverse customer service to CPW customers, primarily through phone calls and walk-in customers, and also through email.
Sell wildlife licenses and state park products.
Maintain customer records.
Provide information through direct communication and by using brochures, regulations, bulletin boards, and other information products.
Answer phones and talk with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife.
Conduct mandatory wildlife checks of harvested wildlife, including taking and entering data from harvests.
Run cash register and handle payments, including license and pass fees, payment of citations, and boat, OHV, and snowmobile registrations & permits.
Dispatch calls to officers.
Stock office supplies.
Manage communication with volunteers and interns.
Handle pickup/delivery and distribution of mail.
Ensure office equipment and infrastructure is operational.
Input information into various applications & databases.
Perform mandatory checks and Chronic Wasting Disease sampling.
Maintain animal seals and stock required supplies for animal checks and sampling.
Facilitate pickup/delivery and distribution of mail.
Monitor, order, and ensure standard office supplies, brochures, and merchandise are kept in stock.
Assist with scheduling of meetings/classes & events.
Assist Admin III with CORE documentation, monthly billing, and Area staff purchasing/accounting.
Assist with general office upkeep and cleaning.

Benefits

Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
11 paid holidays per year plus generous vacation and sick leave
Flexible work schedule options and remote-work options
Career advancement opportunities throughout the State system
Some positions may qualify for the Public Service Loan Forgiveness Program