Customer Service Representative / Administrative Assistant

IPME • Cartersville, GA

10d • Onsite

About The Position

The Customer Service Representative / Administrative Assistant is responsible for delivering professional, courteous service to TruAxis customers while providing day-to-day administrative and operational support to the office. This role serves as a primary point of contact for customer inquiries and is also responsible for maintaining accurate records, supporting office operations, and ensuring a clean, organized work environment.

Requirements

• High school diploma or GED equivalent required
• Excellent telephone etiquette and verbal communication skills; must be able to speak clearly, professionally, and courteously with customers at all times
• Strong written communication skills; ability to compose accurate and professional correspondence
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); able to produce documents, manage email, and navigate standard office software
• Strong organizational skills and attention to detail; accuracy in data entry and record keeping is essential
• Ability to multitask and manage competing priorities effectively in a fast-paced environment
• Professional, patient, and courteous demeanor; able to remain calm and positive under pressure
• Reliable, punctual, and self-motivated with consistent attendance

Nice To Haves

• Associate's degree or administrative coursework a plus
• Prior customer service, reception, or administrative office experience preferred; will train the right candidate

Responsibilities

• Answer all inbound phone calls promptly and professionally; greet walk-in customers and respond to email inquiries in a courteous and timely manner.
• Listen to customer concerns, identify needs, provide accurate information, and resolve complaints efficiently; escalate complex issues to a supervisor as needed.
• Document all customer interactions and transactions accurately in company systems; update account information and maintain organized, up-to-date records.
• Perform general clerical duties including data entry, filing, photocopying, scanning, and maintaining organized records both digitally and in hard copy.
• Draft, proofread, format, and distribute professional written communications including emails, letters, and memos as directed.
• Monitor office supply inventory and coordinate reorders as needed to ensure the office remains fully stocked and operational.
• Maintain a clean, organized, and professional office environment on a daily basis, including workstations, common areas, and the restroom.
• Assist management and team members with day-to-day operational tasks, special projects, and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED