Customer Service Representative / Administrative Assistant

IPME•Cartersville, GA

12d•Onsite

About The Position

This role serves as a Customer Service Representative and Administrative Assistant in Cartersville, GA. The position requires strong communication and organizational skills to handle customer interactions, maintain records, and support general office operations.

Requirements

Customer Communication: Answer all inbound phone calls promptly and professionally; greet walk-in customers and respond to email inquiries in a courteous and timely manner.
Issue Resolution: Listen to customer concerns, identify needs, provide accurate information, and resolve complaints efficiently; escalate complex issues to a supervisor as needed.
Record Maintenance: Document all customer interactions and transactions accurately in company systems; update account information and maintain organized, up-to-date records.
Administrative Operations: Perform general clerical duties including data entry, filing, photocopying, scanning, and maintaining organized records both digitally and in hard copy.
Correspondence: Draft, proofread, format, and distribute professional written communications including emails, letters, and memos as directed.
Supply Management: Monitor office supply inventory and coordinate reorders as needed to ensure the office remains fully stocked and operational.
Office Cleanliness: Maintain a clean, organized, and professional office environment on a daily basis, including workstations, common areas, and the restroom.
Team Support: Assist management and team members with day-to-day operational tasks, special projects, and other duties as assigned.

Nice To Haves

None listed

Responsibilities

Answer all inbound phone calls promptly and professionally.
Greet walk-in customers and respond to email inquiries in a courteous and timely manner.
Listen to customer concerns, identify needs, provide accurate information, and resolve complaints efficiently.
Escalate complex issues to a supervisor as needed.
Document all customer interactions and transactions accurately in company systems.
Update account information and maintain organized, up-to-date records.
Perform general clerical duties including data entry, filing, photocopying, scanning, and maintaining organized records both digitally and in hard copy.
Draft, proofread, format, and distribute professional written communications including emails, letters, and memos as directed.
Monitor office supply inventory and coordinate reorders as needed.
Maintain a clean, organized, and professional office environment on a daily basis.
Assist management and team members with day-to-day operational tasks, special projects, and other duties as assigned.