Customer Service Rep (05017) -1022 8th Avenue W.

Domino's Franchise • Palmetto, FL

2d • Onsite

About The Position

A Domino’s Customer Service Representative helps provide a positive customer experience while preparing and serving food in a fast-paced store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, maintaining food and portion control, following hygiene and food-safety practices, and performing cleaning and stocking duties. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time; the posting also describes opportunities to grow from customer service into management and franchise ownership.

Requirements

• Ability to comprehend and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to use verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to lift and unload deliveries, including cases weighing up to 50 pounds, and stack them on shelves up to 72 inches high.
• Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
• Ability to push and pull trays on dollies, climb stairs or a ladder infrequently, bend, crouch or squat occasionally, and reach continuously.
• Ability to use hands continuously during the day; shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Ability to work in varying and sometimes adverse weather, temperatures ranging from 36 degrees in the cooler to 90 degrees or above, sudden temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
• Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks, depth perception, and the ability to distinguish hot from cold surfaces.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make pizzas and prepare other products.
• Maintain food and portion control and follow hygiene and food-safety practices.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, approximately daily, and perform general cleaning duties.
• Perform other outside tasks, including removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed