Customer Service Representative

Florence Bank • Easthampton, MA

11d • $21 - $29 • Onsite

About The Position

Provides superior customer service to customers while placing an emphasis on relationship building.

Requirements

• High school diploma or GED required; additional courses or CFT classes preferred.
• Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Demonstrated commitment to customer service.
• Uses computer keyboard for extended period (90%) to enter transactions or obtain account information and complete forms.
• Extensive use of telephone.
• Stands or sits for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear head set for extended period to communicate with drive-up customers.

Nice To Haves

• additional courses or CFT classes preferred

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
• Opens, maintains, and services deposit accounts and ancillary services.
• Demonstrates an understanding of trusts, POAs, and estates.
• Professionally answers questions and resolves problems for customers and staff.
• Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
• Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
• Assists in attaining branch sales goals by supporting and participating in branch campaigns.
• May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
• Possesses complete knowledge of teller functions to assist as a teller as needed.
• Provides support to all branches.
• Assumes additional responsibilities as requested.

Benefits

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED