Customer Service Representative

Penske Automotive Group • Chandler, AZ

19d • Onsite

About The Position

Join Penske Automotive Group's Customer Care Team and become the first point of contact for our service guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities. We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables
• Ability to interact well with a diverse group of people
• Light Work: lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
• This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
• This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
• This position involves repetitive motion.
• This position requires the ability to talk and hear.
• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• Call center or customer service experience is a plus, but not required
• Bilingual English/Spanish candidates are encouraged to apply
• One to two years of related experience and/or training in a customer service or receptionist or similar position.
• One year prior experience in a dealership; or equivalent combination of education and experience

Responsibilities

• Answer inbound customer calls
• Schedule service appointments for dealership service departments
• Assist customers with questions and service-related needs
• Accurately document customer interactions
• Provide outstanding customer service in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Up to $275/month Productivity Bonus
• Up to $750/month for Shown Appointments
• Up to $200/month Quality & Call Performance Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED