Customer Service Representative
Chelsea State Bank•Jackson, MI
•Onsite
About The Position
Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.
Requirements
- Customer service skills
- Ability to handle financial transactions accurately
- Knowledge of financial institution products and services
- Ability to open new accounts
- Ability to process various customer transactions
- Attention to detail
- Basic computer skills
Nice To Haves
- Experience in a financial institution
- Sales or cross-selling experience
Responsibilities
- Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals.
- Receives mortgage, consumer and other loan payments.
- Counts coin and currency.
- Balances drawer at end of day.
- Aid in questions or concerns regarding ATM transactions.
- Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA’s).
- Redeems Savings Bonds and matured Time Certificates.
- Issues Cashier's checks.
- Prepares account paperwork, including signature cards, check orders, wire transfers etc.
- Assists customers with questions and concerns.
- Aids in the cross selling of financial institution services.
- Attends training as required.
- Attendance is an essential function.
- Other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
