Customer Service Representative
Crash Champions•Southaven, MS
•Onsite
About The Position
Crash Champions is a rapidly growing and leading collision repair service provider in the U.S., operating over 650 state-of-the-art locations across 38 states. Founded in 1999, the company's vision is centered on a 'People First' philosophy, aiming to deliver superior collision repair services. The Customer Service Representative will be the first point of contact for customers, ensuring a positive and professional experience.
Requirements
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and/or emails daily.
- Attentiveness and patience.
Responsibilities
- Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
- Maintain a clean workspace, as it is the first point of contact for customers.
- Effectively manage all incoming phone calls, walk-in business, and written correspondence, directing them to the appropriate person or department.
- Provide clerical and administrative support to the General Managers and Service Advisors.
- Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month-end statements.
- Perform other related duties as assigned.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
