Customer Service Representative

Joint Active Systems, Inc. • Effingham, IL

10d • Onsite

About The Position

If you are looking for an entry level position that allows growth, and opportunity, look no further! Customer Service Representative is responsible for obtaining and verifying all Insurance benefits along with requesting and following up on documents needed to process the orders.

Requirements

• Entry level position that allows growth, and opportunity
• Obtaining and verifying all Insurance benefits
• Requesting and following up on documents needed to process the orders

Responsibilities

• Obtains customer benefits from Insurance Company
• Reviews Insurance browser to identify how to process an order while verifying benefits. Watches out for discrepancies and inaccuracies and if criteria has to be met for coverage
• When authorization is needed--Assigns new orders to the auth department and obtains additional documentation if needed
• Forwards order onto the Tier 2 CSR once benefits are obtained
• Accurately completes the Insurance verification form and Med Act including customer and order pages.
• Work callback report daily
• Identify what information is missing to process the order prior to sending to CSR 2--identify in "NEED" note
• Call patient to acknowledge JAS received the order and obtain any missing information the patient can provide.
• Update audit history tab as information is obtained
• Process cancels and voids
• Take incoming phone calls for the team
• Perform the basic requirements of a CSRII Order Specialist while they are out of the office

Benefits

• Vision Insurance
• Dental Insurance
• Health Insurance
• 401K
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed