Customer Service Representative

TEKsystems • Fitchburg, WI

9d • Onsite

About The Position

We are seeking a Customer Service Representative to join a growing, family‑owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle 40–50 calls per day while delivering a high level of service and professionalism.

Training lasts approximately one month, combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by months 2–3.

Requirements

• 1+ year of customer service experience (Open to retail, restaurant, property management, or similar backgrounds)
• Proficiency in Microsoft Office Suite, especially Outlook
• Typing speed of 45 WPM

Responsibilities

• Answer inbound customer calls regarding orders, updates, and service issues
• Troubleshoot customer concerns and provide timely resolutions
• Conduct outbound calls and send follow‑up emails as needed
• Assist the sales team with processing contracts, invoices, and special projects
• Utilize Microsoft Outlook and internal systems to document interactions
• Collaborate with Customer Service, Sales, and Administrative teams to support overall workflow

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed