Customer Service Representative - St. John's Wood

General Services Corp.•Richmond, VA

9d•$18 - $29

About The Position

General Services Corporation (GSC), which has provided multifamily housing since 1975, seeks a Customer Service Representative for its St. John's Wood community. The role assists with the overall management of an apartment community, including answering service lines, coordinating service requests and inventory, and supporting service employees. The position also includes showing apartments with the goal of securing leases, contributing to occupancy and resident satisfaction, and completing leasing paperwork. Employees are expected to follow GSC’s guiding principles of trust, honesty, integrity, and ethical conduct; communicate consistently with the company’s Customer Service Program and Philosophy; and adhere to company policies and procedures. The role includes environmental and safety-related responsibilities involving lead-containing coatings, asbestos-containing materials, and the Hazard Communication program. A valid driver's license and proof of insurance are required, as are a passing criminal background check and pre-employment drug testing.

Requirements

High school diploma or equivalent.
One year of general office work in a computerized environment.
Experience in customer service and use of a multi-line telephone system.
Valid driver's license and proof of insurance.
Passing criminal background check and pre-employment drug testing.
Consent to work with regulated chemicals, materials, and/or substances.
Command of the English language.

Nice To Haves

Warehouse inventory experience.
Positive interpersonal skills.
Problem-solving skills, including analysis, recognizing boundaries and options, courtesy, follow-through, good judgment, and remaining calm under pressure.
Computer knowledge, including Microsoft Word and Excel.
People-oriented nature and enjoyment of working with people.
Openness to learning and change, integrity, a positive attitude, motivation, initiative, and responsibility.

Responsibilities

Answer all service lines and periodically retrieve calls from the answering service.
Record and assign work orders and other assignments to employees with the appropriate HazCom, Environmental, and Work Practice Training for the task.
Process invoices to bill residents for service calls.
Collect service technicians’ call sheets daily and file service requests.
Report service-call breakdowns weekly and report the backlog of service calls and major problems to the Service Supervisor daily.
Maintain service inventory, pull needed parts from the warehouse, and record warehouse removals, parts used, issues, transfers, and stock items in the computer system daily.
Submit a weekly restocking report and track parts on order.
Ensure keys are signed out and back in, and secured at closing.
Send weekly timesheets and leave-of-absence information to the Property Manager at the close of each work week.
Monitor and report service employees’ work hours to the Service Supervisor when overtime may be possible.
Prepare GSC Form 924, the Overtime Report, for completion by the Service Supervisor.
Keep the shop and office clean and ensure offices and warehouses are locked at the end of each workday.
Keep the Corporate Office informed of vehicle-driver changes.
Review, understand, and comply with the Operations and Maintenance Plans for Lead-Containing Coatings and Asbestos-Containing Materials, the Lead and Asbestos Work Practice Manuals, and the Hazard Communication Program.
Complete training and other requirements specified in the job description and environmental training requirements, in accordance with the applicable plans, programs, and manuals.
Assign work practices as applicable under the Operations and Maintenance Plans and Work Practice Manuals.
Show apartments with the goal of securing leases, contribute to occupancy and customer satisfaction, and complete leasing paperwork.
Perform other duties as assigned.