Customer Service Representative

Champion Homes • Millen, GA

19d • $18 - $20 • Onsite

About The Position

Interviews customers, gathers information, and records interview information into the computer for customer service. This role involves talking with customers by phone to go over customer lists, reviewing retailer checkout sheets for items that may be wrong with a home upon arrival at the lot, and guiding contractors working for the plant. The representative will also enter service orders into the service system, assign correct parts to each item on a service order, and file completed work orders.

Requirements

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles
• Must have working knowledge of Microsoft Office

Nice To Haves

• Previous experience in manufactured/modular housing desired

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed