Customer Service Representative - Healthcare (Work From Home)

Expivia Interaction Marketing Group Inc. • Erie, PA

4d • Remote

About The Position

Expivia Interaction Marketing Group is hiring full-time Customer Service Representatives to support members with their Health Savings Accounts (HSAs) and other healthcare benefit accounts. You'll be the friendly, knowledgeable voice people count on when they have questions about their healthcare dollars. After three weeks of paid, hands-on training at our Erie office, you'll work from the comfort of home, Monday through Friday, and we provide all the equipment you need. No benefits experience? No problem. We'll teach you everything you need to know. If you're patient, a good listener, and like helping people solve problems, we want to talk to you.

Requirements

• High school diploma or GED required
• Must be able to pass a background check
• Must be able to attend 3 weeks of in-person training at our Erie, PA office
• Comfortable using a computer and navigating multiple programs at once
• Clear, professional phone voice and strong listening skills
• Patient, empathetic, and dependable
• A quiet, distraction-free workspace at home and reliable high-speed internet (equipment provided)

Nice To Haves

• Customer service, call center, retail, banking, or healthcare experience preferred, but not required

Responsibilities

• Answer inbound calls from members with questions about their Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
• Help members with related benefit programs, which may include Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, and COBRA
• Support members through phone, live chat, and email
• Make follow-up calls and callbacks to resolve open questions
• Guide members through online account tools and self-service options
• Document every interaction accurately in our systems
• Protect members' personal and financial information with strict confidentiality
• Deliver a friendly, professional experience on every call

Benefits

• Health insurance eligible after 60 days
• Work from home
• Monday through Friday
• No weekends
• Equipment provided
• Full-time, 40 hours per week
• Paid training
• Morning and evening shifts available
• Grow your skills in the healthcare benefits industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED