Customer Service Representative - Healthcare (Work From Home)
About The Position
Expivia Interaction Marketing Group is hiring full-time Customer Service Representatives to support members with their Health Savings Accounts (HSAs) and other healthcare benefit accounts. You'll be the friendly, knowledgeable voice people count on when they have questions about their healthcare dollars. After three weeks of paid, hands-on training at our Erie office, you'll work from the comfort of home, Monday through Friday, and we provide all the equipment you need. No benefits experience? No problem. We'll teach you everything you need to know. If you're patient, a good listener, and like helping people solve problems, we want to talk to you.
Requirements
- High school diploma or GED required
- Must be able to pass a background check
- Must be able to attend 3 weeks of in-person training at our Erie, PA office
- Comfortable using a computer and navigating multiple programs at once
- Clear, professional phone voice and strong listening skills
- Patient, empathetic, and dependable
- A quiet, distraction-free workspace at home and reliable high-speed internet (equipment provided)
Nice To Haves
- Customer service, call center, retail, banking, or healthcare experience preferred, but not required
Responsibilities
- Answer inbound calls from members with questions about their Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
- Help members with related benefit programs, which may include Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, and COBRA
- Support members through phone, live chat, and email
- Make follow-up calls and callbacks to resolve open questions
- Guide members through online account tools and self-service options
- Document every interaction accurately in our systems
- Protect members' personal and financial information with strict confidentiality
- Deliver a friendly, professional experience on every call
Benefits
- Health insurance eligible after 60 days
- All equipment provided: computer, headset, and everything you need to work from home
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
