Rainstorm Car Wash Customer Service Representative
About The Position
The Customer Service Representative is responsible for greeting customers, answering questions, and explaining the wash options available. This role involves standing at pay stations to assist every customer, fielding customer inquiries, and guiding customer vehicles into the wash tunnel. Additionally, the position requires maintaining the condition of the car wash through cleaning tasks such as garbage removal, lot sweeping, and pressure washing the wash bay. The role also includes reporting to work on time, adhering to the dress and appearance code, and performing other assigned duties. The job breakdown is approximately 70% Customer Interaction, 20% Site Upkeep (Cleaning/Maintaining), 5% Opening/Closing Procedures, and 5% Basic/Light Troubleshooting of Daily Duties.
Requirements
- Excellent communication skills including active listening.
- Excellent sales and customer service skills.
- Ability to anticipate customer needs.
- Ability to recommend different wash memberships to customers.
- Ability to work as a team.
- Proficient computer skills with the ability to learn a point of sales system.
- Strong work ethic and professional attitude.
- Stand and walk throughout the workday.
- Use of hands; reach with hands and arms.
- Climb or balance; stop, crouch and kneel.
- Ability to work in damp and humid conditions.
- Ability to work in outdoor variable weather conditions.
- Ability to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
- Expose to noise.
- Must be capable of performing responsibilities with minimal supervision.
- Must adhere to OSHA safety guidelines and protocols and wear required Personal Protective Equipment (PPE) such as hearing, eye, foot, and hand protection.
Nice To Haves
- Customer service and some sales experience preferred.
Responsibilities
- Greeting customers, answering questions, and explaining wash options.
- Assisting every customer at the pay stations.
- Fielding customer inquiries.
- Guiding customer vehicles into the wash tunnel.
- Performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay.
- Reporting to work on time and following the dress and appearance code.
- Performing other duties and responsibilities as assigned.
- Opening/Closing Procedures.
- Basic/Light Troubleshooting of Daily Duties.
Benefits
- Competitive Pay plus commissions opportunity.
- Paid Vacations
- Medical, Dental, and Vision Coverage
- 401K plan with competitive company match
- Free Employee Car Wash Membership
- Tuition Reimbursement
- Fast Career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
