Customer Service - Representative

Villara Building Systems•McClellan Park, CA

15d•$20 - $27

About The Position

The position handles heavy telephone and email contact with customers and builders, utilizing scheduling software to book service and installations appointments. Provides high level of service to all customers, both internal and external.

Requirements

Ability to work with minimal supervision.
Ability to manage multiple tasks of varying priority.
Ability to communicate effectively with both internal and external customers.
Strong team player attitude and enthusiasm for service
Ability to handle multiple tasks in a fast paced environment.
Problem solving/analytical skills.
Excellent organizational and communications skills.
Detail Oriented
Excellent organizational skills
Ability to handle a diverse scope of work with varying levels of complexity
Able to adhere to strict attendance requirements
Strong team player and service-minded
6 months work experience in a customer service environment
6 months work experience in an Administrative position.
Typing 45 WPM – min
Skills in Windows and web based applications skills, MS Outlook, Word, Excel, and Power Point
Demonstrated excellent customer service skills
Strong verbal communication skills
Sales ability/persuasiveness skills

Responsibilities

Create and update builder and customer orders using various support systems (ServiceTitan)
Create work orders with accuracy and proper time allotment
Provide timely assistance to field technicians and supervisors in creating, updating, and rescheduling of work orders
Create and maintain strong relationships between internal and external business partners and customers
Resolve customer problems to the satisfaction of the company and customer
Accurately performs all data entry functions to reflect customer activates and requests
Handle moderate to high volume of calls depending on seasonal needs of the business
Display professional and courteous demeanor with internal and external customers
Provide excellent customer service both in person and on the phone
Make outbound calls to confirm and set appointments for service visits
Identify and offer promotional items/warranties to qualified customers
Maintain a Lean working area to company standards
Other assigned duties
Self-leadership – the ability to lead yourself to meet your goals and those of the company.
Aspire to do more than the listed duties, including showing initiative.
Set a good example for fellow team members.