Customer Service Representative - Customer Care

New Horizons In-Home Care • Eugene, OR

18h • Onsite

About The Position

We’re New Horizons In-Home Care, an award-winning, people-first in-home care company serving the Oregon community for over 30 years. We are looking for Customer Service Specialists to join our team at our Eugene, OR office. This role is essential in delivering our mission to empower well-being through comprehensive care and companionship. We believe great care starts with taking care of our people.

Requirements

• Warm, energetic personality who loves to connect with people
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills
• Position is not remote

Nice To Haves

• Preferred knowledge of in-home care or healthcare field
• Bi-lingual preferred

Responsibilities

• Deliver a warm first impression for callers
• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Handle employee sick calls
• Keep excellent documentation and records

Benefits

• Living wage
• Endless opportunities for growth within the company
• Staff incentive program with points for everyday successes redeemable for prizes
• Opportunities to connect with fellow caregivers and staff through online community platform and office parties
• Scholarship opportunities
• Annual $500 education credit for courses such as cooking classes, CPR certifications, wellness courses, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED