Customer Service Representative - MetroKraft Interiors
Artisan Design Group, LLC•Nashville, TN
•Onsite
About The Position
We are looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently, ensuring excellent service standards to maintain high customer satisfaction.
Requirements
- Excellent customer service skills
- Strong computer skills (Outlook and phone experience is a plus)
- Strong written and verbal communication skills
- Proven organizational skills in working with customers and team members
- Exceptional attention to detail, both in verbal and written forms
- Ability to multitask and manage multiple priorities
- Self-motivated, results oriented, and accountable
- High school graduate or some College
- General computer knowledge
Nice To Haves
- Outlook and phone experience
Responsibilities
- Interacting with customers, field Inspectors, and homeowners.
- Manage emails and phone calls
- Schedule repairs and inspections as needed
- Resolving customer service issues (Scheduling Appointments)
- Data entry (UFactory and RFMS)
- Daily email and phone communication with customers, field inspectors and homeowners.
- General administrative tasks, team support, and solving service issues.
Benefits
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
