Field Manager - MetroKraft Interiors
About The Position
The Field Manager will manage day-to-day operations of new home inspections, installations, services, and warranties by service techs for “Superior Service” through effective professional communication, accuracy, production, and profitability while promoting teamwork. This role involves assisting Sales, Service, Scheduling, and Installation for all field needs, reporting new home starts and progressions, verifying new home measurements, conducting subfloor inspections, inspecting wall tile and verifying diagrams for accuracy, quality control and managing installs, service and warranties through the ERP system, reporting stop payments, warranties and services through the ERP system, inspecting and repairing warranties and services, taking moisture readings, product delivery as needed, and training new service techs and new hires on installation and product knowledge. The Field Manager is also responsible for ERP systems, creating monthly reports for improvement and praise, and attending seminars to enhance departments.
Requirements
- Minimum of 2 years’ experience required in the flooring industry
- High School diploma
- Effective Communication
- Computer Skills
- Drivers License
Responsibilities
- Assist Sales, Service, Scheduling, and Installation for all field needs
- Report new home starts and progressions for applicable builders
- Verify new home measurements for applicable builders
- Subfloor Inspections
- Inspect wall tile and verify diagrams for every builder for accuracy
- Quality control and manage installs, service and warranties through ERP system
- Report stop payments, warranties and services through ERP system
- Inspect and repairs for warranties and or services
- Moisture readings
- Product delivery as needed
- Train new service techs
- Installation and product knowledge training for new hires
- ERP systems
- Monthly reports for improvement and praise
- Recruit, interview, and train new hires
- Goals for the department and individuals
- Conduct quarterly evaluations & update associate goals
- Daily tasks are balanced per area
- Exceptions for department solutions to eliminate
- Process variance pay request
- Update procedures & job descriptions for your area
- Create ways to make MetroKraft a unique place to work
- Attend seminars to enhance the departments
- Assist with department meetings
- Recruit subcontractors
Benefits
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
