Customer Service Rep (Monte Package)

Bunzl Distribution NA • Hagar Township, MI

1d • Onsite

About The Position

Monte Package Company (a Bunzl company) is seeking a dependable, organized, and customer-focused Customer Service Representative to join our team in Riverside, MI. This position plays a critical role in supporting our customers, coordinating daily office activities, and ensuring orders and customer requests are handled accurately and efficiently. We are looking for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage multiple priorities while maintaining a positive attitude. Most importantly, we're looking for someone who is exceptionally reliable and takes pride in being a trusted member of the team.

Requirements

• High school diploma or equivalent required
• Proven customer service experience
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Comfortable working in a fast-paced environment
• Self-motivated with the ability to work independently
• Professional, confident, and personable demeanor
• Resourceful problem solver who remains calm under pressure
• Strong Microsoft Office skills, including Excel, Outlook, and Word
• Dependable attendance and a strong work ethic
• Ability to work on-site Monday through Friday from 8:00 AM to 4:30 PM

Nice To Haves

• Bachelor's degree preferred
• Experience working in distribution, packaging, industrial products, or a related industry.
• Bilingual English/Spanish skills are a significant plus

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and in person
• Process customer orders, inquiries, and requests accurately and efficiently
• Provide outstanding customer service and resolve issues professionally
• Maintain customer records and documentation
• Coordinate with internal departments to ensure timely order fulfillment
• Prepare reports, spreadsheets, and other administrative documents
• Manage multiple projects and priorities while meeting deadlines
• Support general office operations and administrative functions
• Communicate professionally with customers, vendors, and team members
• Assist with special projects and additional responsibilities as needed

Benefits

• Access to a portion of your earned wages before payday
• Convenient pay card option - no bank account required
• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED