Customer Service Rep

CORE X Partners • Jurupa Valley, CA

11d • Onsite

About The Position

The Customer Service Representative role involves processing and inputting customer orders, verifying inventory, generating paperwork, and maintaining strong customer relationships. This position acts as a liaison between the warehouse and customers, handling inquiries about invoices, shipments, and inventory. The role also oversees shipping and receiving paperwork, answers phones, operates office equipment, and schedules freight. Accuracy in shipping and receiving documents and data maintenance is crucial.

Requirements

• Able to utilizes common office equipment, computers, printers and adding machines
• Able to receive written and verbal orders and carry them out effectively
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Follow company policies, procedures and guidelines, employ safe work practices
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• High school diploma or equivalent
• Exertion of up to 10 lbs. of force occasionally may be required
• Manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines
• Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents

Responsibilities

• Processes and inputs all customer orders
• Verifies that on-hand inventory is sufficient to cover shipping orders
• Generates all related paperwork and necessary information required for customer work orders
• Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner
• Reports customer feedback to management
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts
• Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required
• Schedules inbound and outbound freight to comply with warehouse operations and capacity
• Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties
• Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED