Remote - Customer Service Representative

Conduent

18h•Remote

About The Position

Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best! Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. This role involves acting as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately document information, and enter data into a web-based computer system. Maintaining technical and program policy proficiency is crucial, as is providing clear, complete, accurate, and objective information.

Requirements

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background and drug screening required.
Candidates must reside in states where the compensation structure complies with applicable wage regulations.

Responsibilities

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances.
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.