Customer Service Representative

HASC Personnel Services•Brusly, LA

16d•Hybrid

About The Position

The company, with over 30 years of experience, supports the petrochemical and manufacturing industry both domestically and internationally. Located along the Gulf Coast, the company offers training, occupational medicine, and innovative solutions. Customer Service Representatives (CSRs) are the face of the organization, responding to customer inquiries via telephone and in-person meetings to meet customer needs by providing quality service. The responsibilities listed are not exhaustive, and other duties may be assigned as needed.

Requirements

High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Ability to understand, read, write, and speak English.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge and proficiency in Microsoft Word, Excel, and PowerPoint.
Knowledge of Microsoft Outlook, internet software, and other applications (i.e. OMNI, S2V).

Nice To Haves

Individuals with the ability to speak Spanish are beneficial.

Responsibilities

Ensure a smooth check-in process for students.
Answer phone calls and help customers with questions or concerns.
Assist with company inquiries and scheduling issues.
Maintain confidentiality regarding students’ information.
Maintain a positive and professional attitude with customers.
Work with other CSRs to answer phone calls in a timely manner.
Set up and break down instructor-led courses.
Observe student behaviors in the training rooms and computer labs.
Ensure the integrity of the testing processes is not compromised.
Assist students with questions and concerns.
Walk and stand for extended periods of time while monitoring students.
Encourage positive client learning and ensure customer service standards are upheld.
Check in trainees and verify identification prior to testing.
Monitor trainees throughout training events.
Communicate lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies.
Explain the course and/or exam processes.
Assist trainees with technical assistance related to course navigation, login process, or equipment setup.
Understand testing procedures for each exam and adhere to company quality and security measures.
Report suspected irregularities or trainee behavior to management immediately.
Maintain a professional and respectful demeanor.
Assist with covering for lunches and breaks.
Report all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring.
Ensure labs are functional and operating in the mornings.
Print class rosters each morning and prepare for students.
Sanitize testing areas at end of each day.
Arm and disarm facility as assigned.
Ensure testing areas are sanitized between customers.
Communicate and coordinate with front counter Customer Service Representatives.
Score tests for select courses.
Troubleshoot computers when customers experience difficulties.