Customer Experience Representative
Parkland US People Corp•Denver, CO
•$21
About The Position
The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
- High school diploma or equivalent
- Strong phone contact handling skills and active listening
- Familiarity with CRM and ERP systems and practices
- Microsoft Office proficiency (Word, Outlook, Excel)
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication and presentation skills
- Humble. Hungry. Smart.
- Candidates must be legally eligible to work in the country in which they applied.
- final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.
Nice To Haves
- Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!
Responsibilities
- Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
- Processing orders, forms, applications, and requests.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts.
- Pass along any sales leads or additional sales to the Sales Manager.
- Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Sunoco’s policy and procedure.
- Ensure that confidentiality of data collected and stored are maintained.
- Stocking and cleaning.
Benefits
- Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
