Customer Experience Representative

United Fiber•Excelsior Springs, MO

7d•Onsite

About The Position

United Fiber in Excelsior Springs, MO is looking to hire a full-time Customer Care Representative. This customer service position earns a competitive wage of $22.25/hour. We provide fantastic benefits, including health, dental, vision, life insurance, long-term disability, short-term disability, employee assistance program, parental leave, same day pay, and tuition reimbursement. We also offer a 401(k) match and pension program after the first year of employment. Recruitment and retention bonuses are also offered. If this sounds like the right opportunity for you, apply today! A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri. We provide TV, phone, and high-speed internet to over 45,000 subscribers and our mission statement is to "enhance the rural way of life through United". Keeping our customers and communities connected is something we take pride in! We have a team of skilled employees who consistently strive to provide a top-quality customer experience. United offers a great benefits package, plenty of opportunities for growth and advancement, and an uplifting work environment in which all of our employees can thrive!

Requirements

High school diploma or equivalent
1 year or more of customer service experience
Thorough knowledge of first-aid and CPR
Valid driver's license
Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time
Ability to lift and carry up to 20 pounds
Ability to integrate business and industry knowledge into the job
Ability to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect
Ability to flourish with both independent and collaborative work

Nice To Haves

A bachelor's degree
Two or more years of experience
Proficiency with Microsoft Office

Responsibilities

Work on the front line of customer service.
Serve as the primary phone contact for sales, provision of services, problem resolution, payment arrangements, billing inquiries, general inquiries, and account maintenance.
Assist customers with any questions or issues they have with our products or services.
Attentively listen to clients and isolate problems that can be addressed.
Troubleshoot effectively and efficiently using knowledge of field services and network operations.
Schedule installations for new accounts.
Offer new services for current accounts.
Be proactive about anticipating current and potential needs.
Develop own skills by attending regular team meetings and training.
Help the ISP company provide exceptional customer service for customers.