Customer Service Representative 12-8 Shift

Seaside Plumbing

10d • Remote

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe service should feel human, not transactional, and that customers should feel heard, cared for, and taken seriously. A career here can be something you’re proud of—not just something you do. We’ve built a company where people grow, customers trust us, and the bar is set high. This is a high-performance customer experience role where empathy, urgency, and communication matter. You are the first impression of Seaside Plumbing. If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you. We are where the best come to become elite.

Requirements

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly

Nice To Haves

• Call center experience a plus

Responsibilities

• Answer incoming calls and assist customers with scheduling and service needs
• Create a warm, professional, and reassuring experience for every caller
• Handle inbound and outbound communication via phone, email, and chat
• Follow up with customers to ensure needs are met and expectations are clear
• Navigate multiple systems to input and manage customer information
• Turn frustrated or uncertain customers into confident, loyal ones
• Work closely with dispatch and field teams to ensure smooth operations
• Maintain speed, accuracy, and attention to detail in a fast-paced environment
• Handle a high volume of calls (100+ per day)
• Maintain fast response times (speed to lead under 15 minutes)
• Ensure no missed leads or follow-ups
• Deliver consistent, high-quality customer interactions

Benefits

• Competitive pay: $16–$19/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Performance-based bonuses
• Profit sharing
• Paid vacation, sick time, and holidays
• Ongoing paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED