Customer Service Representative

AMMEGA•Franklin Park, IL

19d

About The Position

The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute, and coordinate all work including technical matters related to customer service activities.

Requirements

2 to 5 years of previous business to business customer service experience or college degree preferred.
Excellent verbal and written communication skills.
Strong mathematical and technical aptitude.
Self-managed, team player, who can work independently.
Experience with a CRM (SalesForce), MRP/ERP System, order management, and a call center environment.
Working knowledge of Windows-based software.
Understanding part numbers, policies and products.
Compliance in price policies, discount structures, and fees.
Must be able to work in the US.

Nice To Haves

Experience in a manufacturing environment is desirable.
Spanish bilingual a plus.

Responsibilities

Service customer requests for quotes and orders received through multiple channels of communication.
Convert quotes to orders.
Consult with sales on commercial and technical issues as required.
Assist customers with accurate transactions and industry specific product information.
Provide conveyor recommendations and technical assistance for conveyor belting solutions.
Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
Build and expand customer relationships and help ensure replacement and increased business.
Meet or exceed departmental KPI requirements.
Handle RGAs credits and complaints as needed.
Other projects and duties as assigned.