Customer Service Representative

Acushnet Company•Boulder, CO

2d•Onsite

About The Position

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide. The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey. KJUS | Customer Service Representative Full-time – Boulder, CO Salaried, Non-Exempt Responsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability, and lead time information while coordinating special projects and resolving concerns with a proactive, solutions-oriented approach. This position will report directly to the Customer Service Manager.

Requirements

High school diploma or equivalent, bachelor’s degree preferred
2 years of eCommerce or customer service experience
Extended periods of time sitting and/or standing, occasional lifting
Proficient computer skills (MS Office, Outlook)

Nice To Haves

A passion for outdoor sports industry

Responsibilities

Expert in answering wholesale and ecommerce customer phone calls and emails, addressing customer concerns and/or needs in a professional, efficient, and caring manner.
Evaluate, process, and complete warranty claims with professionalism and superior customer service
Account Invoicing
Retain a vast understanding of product lines
Maintain working knowledge of company policy with regards to products and service policies
Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
General administrative support to operations, sales, and marketing departments
Assist with order processing and re-order requests
Create and process returns for wholesale and ecommerce customers. Issue credits and refunds.
Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
Maintain customer files, orders, correspondence, invoices, payments
Order entry and processing
Consistent communication and follow up with third party logistics partner
Assist with accurate, timely fulfillment and shipment of orders – both in house and nationally
Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.
Assist with golf or ski trade show booths and/or events as needed
Work at our seasonal and year-round retail stores as needed