Customer Service Representative

Customer Contact Services • Winston-Salem, NC

3d • Remote

About The Position

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, its automotive division. CTI works with car dealerships nationwide to handle inbound calls, conduct outbound campaigns, and schedule service appointments. No automotive experience is needed; training is provided on dealership-related processes. The role requires customer service skills, a professional phone presence, and comfort using computers. This is a fully remote position, and employees must provide their own computer and home-office setup that meets the stated equipment requirements.

Requirements

• High school diploma, GED, or higher.
• At least one year of call center or customer service experience.
• Confident computer skills, including typing and moving between multiple programs at once.
• Strong spoken and written English, including correct spelling and grammar.
• Clear, accurate documentation habits.
• Good judgment with confidential information.
• Problem-solving skills and attention to detail.
• A genuine commitment to excellent customer service.
• A professional phone presence and comfort using computers.
• Must provide a computer and home-office setup that meets the equipment requirements: Windows 11; Intel i3 or AMD Ryzen 3 processor or better; at least 8 GB of installed physical memory; two monitors; webcam; wired USB headset; and wired ethernet internet connection. Wi-Fi is not permitted.

Responsibilities

• Answer inbound calls promptly and professionally.
• Identify callers’ needs and guide each call to resolution.
• Schedule service appointments for dealership customers.
• Share accurate information about dealership products and services.
• Process online reservations and update customer records.
• Document every interaction clearly and accurately.
• Follow call scripts and procedures to provide a consistent customer experience.
• Escalate issues to supervisors when needed.
• Meet Quality Assurance standards.
• Stay current on client programs through ongoing training.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Performance and outbound project bonuses
• Paid training
• Employee events and activities
• Room to grow, with real advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED